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Logging a Maintenance Request

For staff wishing to log a maintenance request for Buildings and Grounds, please follow the steps below.

We have moved from logging your maintenance requests via email to using Issue Tracker in Compass. Issue Tracker enables us to log, track and action issues that occur within the school. It allows us to sort issues into Categories with templates configured so that issues are grouped for a more efficient response time.

1. To submit a job, select Issue Tracker from the Organisation menu.

2. Select Create New Issue

3. Enter the details of the issue into the form.

Template: Select from the following

  • Building Maintenance
  • Ground Maintenance
  • Electrical Maintenance
  • Plumbing Maintenance

Description: Add a short description

Date and time will automatically be recorded.

Details: Place as much information here as possible to assist with the resolving the issue.

Location: Room number or leave blank/unassigned.

4. Select Save and Close

Maintenance will be able to prioritise and assign the issue. Like a Purchase Order, you will be able to see any issues you have created when going back into the tracker and any corresponding notes about a particular issue.

Updated on July 16, 2020

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