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I’ve forgotten my Compass password

You may be able to recover the password yourself.

If you have logged into a browser previously and Compass logs in automatically, you may be able to look up your Compass password. Some of the most common methods of retrieving saved passwords are provided below:

Google Chrome
Safari on iPad or iPhone
The new Microsoft Edge
The old Microsoft Edge

If you have forgotten your Compass password or misplaced your new user login sheet, you will need to visit the ICT team to reset your password. Alternatively, parents can request a password reset through the ICT Helpdesk.

Important note for parents
When requesting a password reset for your child, please use your parent email address that is listed in Compass. If we find that the email address is unknown, for security reasons will need to send the temporary student password to your registered email or to your mobile phone instead.

To reset the password, please email helpdesk@mesc.vic.edu.au or visit the ICT portal to log a job. To access the portal, click on the CONTACT SUPPORT link to the right of this article.

Updated on June 4, 2021

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